CRUCIAL - RECOVU™

Shipping Details

1. Free Shipping on all orders above 1490/-
2. Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day.
3. Delivery time is between 2 to 5 working days (No delivery on Sundays). However delivery can take up to 7 working days during the busy shopping season or in case of excess demand.

Returns, Refunds & Replacement Details
1. We will gladly accept any undamaged merchandise with original packaging within 30 days of purchase for a refund or an exchange.
2. Please return the goods and mention the reason for returning the items.
3. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post at his own expense to our warehouse. 
4. Delivery Charges will not be refunded which in most cases is Rs. 250.
Refund is processed in the form of Bank Transfer, Jazz Cash, Easy Paisa, or Store Credit.
5. Refund requests will be processed within 2 working days after receiving the returned products.
6. Replacement deliveries are charged at around Rs. 250. The charge is only to cover the courier charges for the 2-way delivery.
7. The customer will have to pack it in the packaging it came in or as near to it as possible. The rider will collect the old parcel and will give you the new parcel.
8. In rare cases, we refund the product cost based on the tracking information provided of the return and do not wait for the product.

All returns should be sent to our warehouses depending on your city,  contact us via email (info@crucial.pk) to initiate the request.

For any further queries about Returns, Replacements & Refunds, please contact us on WhatsApp (0326 5161351) or by Email (info@crucial.pk).